The lessor will provide to the lessee an electric vehicle (the “vehicle”) under the conditions of the rental agreement.

The collection and return of the vehicle can be proceeded with according to two methods:
Self-service method: the lessee will be able to collect, use and return the vehicle without physical interaction with one of the lessor’s agent. For that purpose the lessee will require access to and use a mobile phone capable of running CM mobile phone customer application.
Vehicle delivery method: the lessee will collect and return the vehicle by interacting physically with one of the lessor’s agent.

In the event that the full execution of the rental agreement is not possible, for example if the vehicle booked is unavailable due to unforeseen circumstances, the lessor will take all reasonable measures to propose an alternative to the lessee. In such case the lessee is entitled to either accept the alternative or to terminate the agreement and get a refund at the prorata of the remaining rental period.

The amount specified on the booking confirmation screen includes initial charge of the vehicle battery (see Charging section), insurance (see Insurance section), road assistance and cleaning of the vehicle (under normal circumstances, see below). The vehicle is booked as soon as the payment is made.

Payment methods: We accept different payment methods (Apple pay, Android Pay for example, what accepted by our payment service provider. We do not handle the card datas!)

Included mileage (which include free recharging) is indicated during the booking. Distances in excess of this limit will be charged at a rate of 0.30€/km.

The lessee agrees that all the invoices will be sent electronically. The normal procedure is to produce a single invoice for each booking yet the lessor may instead issue a monthly invoicing of all bookings occured during that period upon simple request from the lessee.

The lessor is authorised to apply exceptional cleaning charges, which will be detailed in the invoice, when the condition of the vehicle upon return is dirty beyond what a normal usage would have caused and demonstrates an excessive lack of care by the lessee, including but not limited to:
Having smoked in the vehicle ;
Spoiled liquid in the interior of the vehicle ; and/or
Excessive dirt such as driving on muddy roads.

In case damages would have been caused to the vehicle during the rental period, the lessee expressly authorises the lessor to collect on their credit card the amount required to perform the repair plus one hundred (100) euros per day for which the vehicle is not available for renting out as a consequence of those damages, this amount being limited at the maximum to the insurance excess amount, if applicable, as specified in the Insurance The invoice will contain the details of the calculation of that amount.

The lessee also gives the lessor the express authorisation to collect on their credit card any additional costs caused by their or any of the drivers’ improper behaviour or breach of this agreement, including but not limited to:
Fines or tolls ;
Penalties for late return under the conditions described in the Return section ;
Exceptional cleaning due to abnormal or unauthorised usage of the vehicle ; and/or
Missing accessories such as charging cables and key fobs.

The lessee understands and accepts that these potential additional charges are expressly excluded from the insurance cover and will not form part of calculation of any insurance excess amount payable, if applicable. In case collection of amounts referred to in the two previous sections is not possible for any reason, the lessor will issue and send by email a specific invoice that the lessee shall pay in the following thirty (30) days. Any failure to do so by the lessee will incur 1% interest per month as well as all the additional costs borne by the lessor to enforce the payment.

The lessor reserves the right to terminate this agreement at any time where information emerges that raises doubts about the lessee’s ability to cover any charges, including but not limited to ongoing legal proceedings to recover outstanding debts.

When the lessee and/or any of the drivers are using the service for the first time, their identity must be verified by the lessor. For that purpose, the lessee is required to provide their phone number, email and home address, a valid official identity document copy (passport or national identity card), as well as a copy of a valid and EU-recognised driver license for all the drivers and proof of address ( the KYC elements). *In case of UK residents and license holders, a DVLA check code is required. The delivery of all KYC elements is mandatory.
Validation applies only once during the validity period of the provided documents (identity card, passport and driver license). It is however the full responsibility of the lessee to communicate to the lessor any further change in respect of one of the KYC elements and in particular any change in the driver license status.
The lessor will validate the KYC elements within twenty-four (24) hours. In the event the identity of the lessee and/or the drivers may not be verified or any of the requirements specified in the Usage restrictions section is not met, the lessor is entitled to cancel the booking under the following conditions:
If all the KYC elements have been provided within the twenty-four (24) hours immediately following the booking confirmation, the lessor will fully refund the lessee ;
Otherwise the terms of the standard cancellation policy (see Cancellation Policy section) will apply.

The vehicle must be used on public roads only and in full compliance with all traffic rules and more generally, with all legal and regulatory provisions. In any case the vehicle may not be used for:
Commercial transportation of goods or persons ;
Transportation of animals or pets ;
Driving school practice ;
Sub-renting ;
Transport of any hazardous, toxic or inflammable substance ;
Driving or sports events, official or not, for instance with the goal of obtaining maximum speed ;
Testing vehicle performances ; More broadly, any other usage not compatible with reasonable and due care ; and/or
Carry unsecured loads or more passengers than legally acceptable for the vehicle.
The vehicle may only be used inside EU countries and Northern Ireland. For rentals taking place from the UK, it is not permitted to leave the country unless having received approval in writing first.
During the whole rental period, the driver(s):
must be between the minimum and the maximum age required to drive the car (as indicated during booking and on the specific terms and conditions). The maximum age is 75 years (except for Ireland, maximum age is 70 years) ;
must be in possession of a valid driver license for the type of vehicle rented ;
must be in possession of their driver license for the past five (5) years without interruption (e.g. no driver license must have been withdrawn by the authorities during that period) ;
may not be under the influence of alcohol or any other substance that could adversely affect ability to safely drive a vehicle;
must not allow unauthorised drivers to drive the vehicle.
For certain locations, specific exclusions apply:
For rentals starting from Belgium, the driver must have no penalty points on its driver licence
Using the car for chauffeur service in the UK is strictly forbidden.

Foreign licenses: Generally, licenses printed with non-Roman Alphabet must be accompanied by an International Driving Permit. It is the responsibility of the driver to check where an international permit is required.
Only the driver(s) whose name(s) is/are listed in the specific terms and conditions is/are authorised to drive the vehicle.
Speed restrictions may be remotely applied to any car under certain circumstances.
We reserve the right to refuse rentals for any reason, including breaches of rental conditions during any previous rentals.
It is strictly forbidden to smoke in the vehicle. All additional cleaning costs or value depreciation of the vehicle resulting from the driver or any passenger not complying with this rule will be charged back to the lessee.

The vehicle is covered by a third-party insurance only.
It is possible to add collision damage waiver at booking time. In that case an excess would still apply will be charged back to the lessee in case of damage or insurance claim. This excess is dependent on the car and the location. The exact amount is specified during the booking as well as in the specific terms and conditions signed at the start of the rental. This amount can be increased by 10% for undeclared damages to cover any additional administration work required. It is possible to reduce that excess for a small per-day fee by selecting the appropriate option before the rental starts.
Provided that he/she is falls under the conditions described in the Usage restriction section and in particular under provisions (24) and (25), the driver of the vehicle is covered by a driver insurance.
Insurance is limited to EU countries. For rentals taking place from the UK, it is not permitted to leave the country unless having received approval in writing first.
The insurance does not cover the use of the vehicle not compliant with the rental agreement and in particular, but not limited to, the restrictions specified in the Usage restriction In such case the lessee will be fully liable for any damage caused to the vehicle and/or any third-party.